Reference

How americatoto Handles Your Personal Information

Your account data — including your registered details and payment activity through DANA, OVO, and GoPay — is handled with clear purpose and kept only as long as necessary.

Account Data ProtectionDANA, OVO & GoPay Transaction PrivacyYour Right to Access & DeleteIndonesia-Region Data HandlingSecure Account Verification
americatoto How americatoto Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to correct something on your account, or need to request deletion, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, or send a written request via email. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt so you know your request is being handled.

Live Chat Support Open your account dashboard and start a live chat session. Our team handles data access and deletion requests directly through this channel during support hours.
Email Request Send your privacy request to our support email address. Include your registered account name and the specific data action you are requesting — access, correction, or deletion.
Account Settings Some data updates — like your contact details or linked e-wallet — can be changed directly inside your account settings without contacting support first.
HOW WE PROTECT IT

Data Security and Retention Practices

We apply SSL encryption across all account pages and payment flows, so data moving between your device and our platform is protected in transit. Account passwords are stored in hashed form — we cannot read them, and neither can anyone else. For withdrawal requests, we verify your identity against the wallet name registered to your DANA, OVO, or GoPay account before processing, which protects against unauthorised payouts. We keep your data only as long as your account is active or as required to meet our operational and legal obligations; once an account is closed and the retention period has passed, personal data is deleted from our active systems.

SSL Encryption Every page that handles your account or payment data uses SSL encryption. Data sent between your device and our servers is protected throughout the session.
Wallet Identity Verification Before any withdrawal is processed, we match your request against the registered DANA, OVO, or GoPay wallet name on your account to confirm it is really you.
Cookie Usage We use session cookies to keep you logged in and functional cookies to remember your account preferences. We do not use cookies to track you across unrelated third-party sites.
Data Retention Policy Personal data is kept only while your account is active. After account closure, data is held only for the minimum period required, then permanently removed from active storage.

Common Questions About Your Privacy on americatoto

These are the questions we hear most often about how your data is handled, stored, and what rights you have as an account holder.

We collect your name, contact information, and the payment method you link — such as DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

We do not sell your data. We share only the minimum required information with payment processors like DANA, OVO, and GoPay to complete your transactions. No other third-party sharing occurs.

Contact our support team via live chat in your account dashboard or by email. State that you are requesting a data access copy and include your registered account name.

Yes. Submit a deletion request through live chat or email support. Once your account is closed and the minimum retention period has passed, your personal data is removed from our active systems.

We retain data only for the minimum period required by our operational and legal obligations. After that period, personal information is permanently deleted from active storage.

We store your wallet identifier to verify withdrawals, but we do not store raw financial credentials. Payment data shared with processors is limited to what is needed to complete each transaction.